The OKR Podcast

The OKR Podcast

Hosted by Deidre Paknad, WorkBoard CEO

How Zendesk Uses OKRs to Scale Efficiently

Zendesk CIO Colleen Berube says 'it's just how we run the business' as she shares how OKRs flow into WorkBoard Biz Reviews and they ensure every major initiative has an OKR that clearly aligns to the company objectives.

Teams, time, and effort align and they're building stronger accountability muscles as they grow from 6k people to 10k.

About Colleen Berube
As Zendesk’s chief information officer and head of operations, Colleen is reshaping Zendesk’s benchmark for modern IT at scale and a customer-centric workforce. She is passionate about the role of both customer and employee experience in the digital age.With more than 20 years of experience across multiple industries and an ever-changing technology landscape, Colleen is a digital- and business-model transformation leader. Her innovative strategies help companies put their customers at the center and create work environments focused on collaboration and open communication.Previously, she was an executive in residence with PwC where she worked on a range of commercial and internal initiatives. Prior to this, Colleen was vice president of IT for Adobe Systems, and also held executive-level IT roles at Cisco Systems, Palm, and SAP.In her spare time, Colleen is an avid rower. She takes what she learns about discipline and teamwork on the water to the business world. She holds a bachelor’s degree from State University of New York at Potsdam and an MBA from the University of North Florida.

About Deidre Paknad
Deidre Paknad has founded and led three tech startups, acquired companies and been acquired, and led a high-growth business as an executive at IBM for several years; this affords her a unique perspective on using both speed and scale to drive growth. In her role as CEO at WorkBoard, she works with senior leadership teams at some of the world’s largest companies to clarify, align, and drive strategic priorities with greater speed and agility. She is a frequent speaker on Outcome Mindset™ and tapping into ambition.

Deidre has over a dozen patents and has twice been inducted into the Smithsonian Institution for innovation. Goldman Sachs named her one of the 100 most intriguing entrepreneurs of 2019. Deidre hosts The OKR Podcast, which focuses on accelerating outcomes and fostering an outcomes culture.

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